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Document Title:              Stakeholder Engagement Strategy

Document Number:       BEC4

Author:                             Vonley Joseph

Change Authority:         The Board of Directors

Change History

Version Date Reason for change Change by
0.1 1st June 2016 First draft Vonley Joseph
 0.2 1st June 2018 Updated Vonley Joseph
       
       

Change Mechanism

Any person seeking to alter this document must consult the author before making any change.

Bob Etherington Ltd Change Authority must endorse any alterations to the approved version of this document before any wider dissemination of the altered document.

The person making the alteration must indicate every change between the previous (approved) document version and the altered document version.

Copyright

The copyright in this work is vested in Bob Etherington Ltd, and the document is issued in confidence for the purpose for which it is supplied. It must not be reproduced in whole or in part or used for tendering or manufacturing purposes except under agreement or with the consent in writing of Bob Etherington Ltd and then only on condition that this notice is included in any such reproduction. No information as to the contents or subject matter of this document or any part thereof arising directly or indirectly there from shall be given orally or in writing or communicated in any manner whatsoever to any third party being an individual firm or company or any employee thereof without the prior consent in writing of Bob Etherington Ltd.Copyright© Bob Etherington Ltd, 2018. All Rights  Reserved

  1. Educ8tion’s Ltd stakeholderengagementstrategyaimstoensure that:
    1. Weseek the engagement ofstakeholdersas a
    2. Stakeholdersreceiveclear,coherentandconsistent
    3. Edu8tionsmakeseffectiveuse people’s time in seeking theirviews,involvingthemin
    4. Edu8ctionsis able to makeuse, ata strategiclevel,ofinformation,opinions and feedbackgainedfrom engaging with
  1. The strategyexplains:
    1. Bob Etherington mainstakeholder groups
    2. The purposes and principles ofengagement
    3. Our consultation promise

Bob Etherington Stakeholders

  1. A stakeholderis anygroupindividualwho could affect,affected by our
  1. Bob Etherington has a variedrange stakeholders,namely,youngpeople,adults, carers, employers, volunteers,partners,staff,Trustees and,members
  1. Bob Etherington is committed to engagingwithall thesegroupsusing a variety methods and A tailoredapproachwill be adopted to ensurethat weareable toreachas manypeople The methodsused to engagewithstakeholderswill be adapted to suit theirneeds as much aspossible given

ValuingDifferenceand Diversity

  1. Bob Etheringtonvalues differenceand diversity the groupsthatwestrategicallyengagewiththerearesomeindividuals whoarevulnerable,hardtoreachwillreflect bestwayscommunicatingwiththemso that their needscanbe met. We willconsider the useofplainlanguage,easyreadandaudio visualoptionsasappropriate.

The PurposesofEngagement

  1. Bob Etherington engagement activitiessupport the implementationanddeliveryservicesandincrease our effectiveness as aneducation and trainingprovider.

Purposes of Engagement

  1. Stakeholderengagementaimsto help us make ouroverallstrategy and performance more

This will be achieved throughconsultingwithstakeholdersabout whatin their viewconstitutesaneffectiveeducationalandtrainingprovider.Wewillcollectinformationfromstakeholdersandanalyse the findingstohelp assess our success,reporton the impact we are havingas a business anduse the information to inform our strategicplanningandprioritysetting.

  1. Stakeholderengagementshould shape policiesand procedures

Wewill dothisby seekingparticipationfrom our stakeholderswhenwereview our policies andprocedures. Wewillaimtohighlight waystoimprove as a company, anduseengagement as a tool for makingchangeswherenecessary. Wewillwork withstakeholders to developprocedure whichwill help us to engage withthem productively.

  1. Stakeholderengagementshould informeffective practice and planning.

This will be achieved throughengagingwithstakeholdersatregularintervals.

Principles ofEngagement

  1. EngagementActivitywill :-
    1. Beproportionatebothfor the groupbeingconsultedandto the purpose
    2. Beandfocusedwithstakeholders,explainingclearly howtheir viewswill be used andwhatinfluence they may
    3. Ensure no group hasundueinfluenceaccess, butthatengagementistailoredtothecommitmentsandinterests
    4. Beaccountable, andcosteffective,using the necessaryresourcesand timetomake a difference, and toproperlyevaluatefindings

Levels ofEngagement

  1. Bob Etheringtonwillengage with stakeholdersatanappropriate level, inappropriatewaysand at This willbe dictatedby what the aims engagementare,and whatwearetryingto achieveas a partnership(Bob Etheringtonanditsstakeholders.) Engagement willoperateat a

InformationTogatherinformationabout Bob Etherington, including informationabouthowstakeholderscanengagewithBob Etherington. To givestakeholdersinformation about the reasonsfor and thebenefits ofengagement.

InvolvementEngagingstakeholdersinbecoming partofthe solution by listening to their viewsandsupporting themto bringaboutchangeandimprovement.

  1. Bob Etherington will be transparent withstakeholdersabout whatwewant toachieve,andhowinformation given tous willbe used,and by

Engagementwith Stakeholders – OurPromises

  1. Bob Etherington will:
    1. Useengagement to becomemoreeffective, to shapepolicies andprocedures,andtoinformfuture workand
    2. Provide clearinformation andmakeallengagements accessible to
    3. Provide a clearpurposeforeachconsultationandgive people sufficient time to
    4. Use a varietymethodsdependent upon the
    5. Givefeedbackandclearexplanationasto how the
    6. Make
    7. Keepaccuraterecords and monitor the effectivenesswith

ConsultationApproaches

Learners:

  1. Anonymousquestionnaires
  2. Onlinesurveys
  3. Confidentialface to face discussions
  4. LearnerForumdiscussions
  5. Classroomdiscussions
  6. Suggestionbox
  7. Focus

Groups and Parents/Carers

  1. Anonymousquestionnaires
  2. Quickandeasyto usepaperand surveys
  3. Confidential1:1 discussions
  4. Face to facediscussions
  5. Focus groups

Employers

  1. Framework for Excellencesurveys
  2. Feedbackwhilst visitingemployerpremises
  3. Endofservice delivery
  4. Employer engagement events

Staff

  1. Anonymousclimatesurveys
  2. Confidential 1:1 discussions
  3. Discussionsviasupervisionandappraisal
  4. Annualhealth andwellbeingauditsfor staff

Feedbackcollectedonthemes:

TargetParticipationfeedback

Howfeedbackiscollected

ResponsiblefordataanalysisandfeedbacktoLiaise

1

2

3

4

5

6

7

8

90%ofattendees Papersurvey-seeprocess RD n n n y n n n y

85%oflearners

presentattime

ofsurvey

Papersurvey-seeprocess

RD

y

y

y

y

n

y

y

y

100%ofthosein

attendanceat

thatobservationsession

summaryaspartofobservationreport

QualityManager

n

n

y

n

y

y

n

y

n/a

commentbook

BusinessServicesManager

y

n

y

y

n

y

y

y

85%ofidentifiedreps notesfrommeetings RD y y y y y y y y
60%ofattendees feedbackform RD n n y y n n n y
40%ofexternalpartners externalfeedbackform RD y y n y n y n y
N/A posters/learnerforum RD y n y y y y n n

85%oflearners

presentattimeofsurvey

Papersurvey-seeprocess

RD

n

n

n

n

y

y

n

y


  • Suggestionboxesallyearround,suggestions tobe takento the schoolcouncilfortnight
  1. Who undertakesthisengagement with stakeholders?

One, some or allofthe following:

  1. Leadership&ManagementTeam
  2. Board Trustees(safeguardingspecifically)
  3. Liaise group
  4. Tutors
  5. LearnerForumcourserepresentatives
  1. Whatresources are required?
  1. Easyreadsoftware –egsurvey monkey
  2. Staff timeforcoordinationandfeedback
  1. How do we know wearereachingtherightpeople?
    1. By scrutinisingtheinformationwereceive
    2. By usingsamplegroups,thattakeinto account ethnicity,age, genderoftheirchild /childrenincollegeifrelevant
    3. Usenumberofmethods to reachstakeholders
  1. Howthe information is collectedusedtoimproveour services?

Discussionsabout the information collectedis undertaken by the Liaise Group andreported tothe Leadership&ManagementTeamasthe informationis collected.Theviews of stakeholdersaretakenintoconsideration whendecisionsare beingmade ata strategiclevel.

  1. How do we feed back tostakeholders?

Atregularintervals:

  1. Viathewebsite
  2. Sending letterstostakeholders
  3. Noticeboards
  4. Via Course Representatives
  5. Newslettersandbulletins
  6. Duringmeetingsandconsultationswithstakeholders

The Collegeremainscommitted toimprovement ofservice deliveryandcollaborativeways ofworkingto deliverserviceswiththe widest reachandimpact.

 

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