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Document Title:             Self-Assessment Report

Document Number:      BEC6

Author:                            Vonley Joseph

Change Authority:        The Board of Directors

Change History

Version Date Reason for change Change by
0.1 1st June 2016 First draft Vonley Joseph
 0.2 1st June 2018 Updated Vonley Joseph
       
       
       

Change Mechanism

Any person seeking to alter this document must consult the author before making any change.

Bob Etherington Ltd Change Authority must endorse any alterations to the approved version of this document before any wider dissemination of the altered document.

The person making the alteration must indicate every change between the previous (approved) document version and the altered document version.

 

Copyright

The copyright in this work is vested in Bob Etherington Ltd, and the document is issued in confidence for the purpose for which it is supplied. It must not be reproduced in whole or in part or used for tendering or manufacturing purposes except under agreement or with the consent in writing of Bob Etherington Ltd and then only on condition that this notice is included in any such reproduction. No information as to the contents or subject matter of this document or any part thereof arising directly or indirectly there from shall be given orally or in writing or communicated in any manner whatsoever to any third party being an individual firm or company or any employee thereof without the prior consent in writing of Bob Etherington Ltd.

Copyright© Bob Etherington Ltd, 2018. All Rights Reserved



 

 

 

Background

In November 2013 Steven Wingate joined the team to help drive the company forward with a vision and skill set required to lead and drive this project. This was new and exciting times for Bob Etherington ltd within the past few months, we looked at our core values and principles and drove a new mission statement and set of values we that wished our customers and staff to support and embrace.

In August 2014, the Company changed again, this time an official Board of Directors was set in place. The Board consists of Scott Halliday, Louise Singleton, and Joseph Singleton who have now split the shares. This came after a malicious letter was submitted to one of our Subcontractors and Ofqual, this letter described Steven Wingate in a negative light. We went under forensic investigation as a company; this resulted in no issues being found. Steven Wingate decided to surrender his title and remove himself from the public eye to ensure the success of Bob Etherington Ltd.

Since January, the Company has taken many unexpected turns. We have increased our staffing capacity and taken on more qualifications than originally planned. We originally had two contracts with separate Colleges, however one was retracted in August without reason or investigation; we assume due to this circulating letter.

In September 2014, we gained a second contract, we now hold contracts with Babington Group, where we share an Apprenticeship contract, and a 24+ contract, our learner percentage is split into a partnership contract and a subcontractor contract. Additionally we have gained a contract with EYS; this is a similar contract to that with Babington Group.

The qualifications we currently offer are within the Health and Social Care sector, Management, Hospitality, Assessment, Quality Assurance, and Teaching. We have a contract containing learners on a Furniture and Warehousing NVQ, and have has learners on Housing qualifications.

Our staffing situation has improved. We now have a team of qualified teachers, assessors, IQAs and EQAs. We have taken on board good percentage of trainee assessors and verifiers; this is in a bid to create a younger and more forward-thinking workforce. All staff members are working towards a level within teacher training; this is to ensure that all staff are working at full capability to better address the needs of our learners.

Finally, the procedures and systems we have developed over the past year are working well. Using data collecting and tracking websites such as FormsCentral, The Learner Dashboard and E-Learning 24/7. Additionally using Wix to create e-portfolios, to embed ICT into all areas of curriculum. Our delivery is currently set at around 80% using ICT.

 

 

Mission

Bob Etherington firmly believes that embracing learner views and providing structured opportunities for learners to have direct involvement in evaluating and shaping their own learning experience has a significant and effective impact on developing the Training Provider’s quality improvement processes, increasing learner success rates and developing our learners as effective citizens in the wider community.

All learners, individually and collectively, have an entitlement to participate in the co-production of their Training Provider experience and in the evaluation of their learning and teaching through the mechanisms of engagement detailed in this document.

At all levels in the Training Provider, there is a commitment to provide the appropriate resources to enable and encourage these mechanisms to work. This takes a number of forms – funding the Students’ Association, payment for a sabbatical Student President, time for learner representative activities, reimbursement of out-of-pocket expenses and a wider staff development commitment to support, develop, and embed learners in all decision making and evaluation procedures in the Training Provider.

 

Values

Empowerment

Dedicated

Understanding

Competent

Ambitious

Team

Inclusivity 

Outstanding

Nurture

Successful

Our aim:

Developing people, changing lives

We develop people by empowering a dedicated, understanding, competent, and ambitious team that works in an inclusive and outstanding way in which we can nurture success; that helps to change lives.

 

 

 

Grades Awarded

Summary of Judgements and Grades

We have assessed ourselves as the following:

Aspect Grade Within the next
8-12 months
Overall Effectiveness: 2/3 2
Outcome for learners: 3/2 2
Quality of teaching, learning and assessment: 2/3 2/1
Effectiveness of leadership and Management: 2 2/1
Equality and diversity 2/1 1
Safeguarding 2/1 1
Preparation for life and work 2/3 2
Business and Law 2/3 2
Health and social Care 2/3 2
Hospitality 2/3 2
Capacity to make and sustain improvement 2 2/1
     

We have not been subject to an Ofsted inspection;however, we have had the following:

  • A forensic investigation for which we passed with no concerns.
  • Babington Group have conducted an Observation of Teaching and Learning (OTL), of which, the educator achieved a two.
  • We have had six Awarding Organisations give us Centre Approval with very positive reports and the inspectors praising our systems and processes.

 

Accreditations

  • We achieved Investors in People (IIP) in February 2014. On our first attempt, we managed to achieve Bronze award with them, scoring a total of 88/88. This was an impressive achievement for the team and we are due to go under inspection early 2015; we would like to develop on this and attain Silver award.
  • We are currently undergoing Matrix accreditation. This is due to happen in the first week of November 2014, the staff have undergone Information, Advice and Guidance training, and we are feeling positive about the process.

 

 

 

 

 

 

 

 

Overall Effectiveness for Learners – Grade: 2/3

 

  • Excellent record of productiveworkingwith avarietyof partners. We have now gained these partners and are achieving the necessary standards.
  • Teaching, learning, and assessment are consistentlygood, successfullymotivating, and supportinglearners. Staff are trained in the mandatory paperwork, including detailed and constructive reports and feedback.
  • Learnerson Apprenticeshipprogrammesdevelop high levels as
  • Ahigh proportionFoundationlevelprogrammesachievetheir keylearning and additionalqualifications

  • Accessto a greater rangeof electronic learningresource materialstosupport the developmentand vocationalexpertise learnersacrossall programmesis embedded. Our delivery is now currently at around 80% using ICT.
  • Deliveryof FunctionalSkills particularlyon Apprenticeships hasimprovedconsiderably,however needs furtherembedding andconsistencyof results

 

 

 

 

 

 

 

Areas for Improvement

  • StudyProgrammes and Traineeships are new and needembedding/monitoringover a period oftime

  • Time to embed and assess our centre and assessment team, as a good portion of staff are new to the Educational Sector
  • Structures and processes for and evaluatingteaching,learning and assessment need to be more rigorous andbetter informself-assessmentandqualityimprovement planning – a new one-to-one system with all staff is due to be implemented by Jan 2015; this will consist of one day long appraisals, observations and discussion to ensure each aspect of staff job roles is looked at
  • Ensure more teachingsessions are

Allstaff atBob Etherington feelsthatthe overalleffectiveness oftheorganisation is goodand that it hasthe capacityto continue toimprove both outcomes for learnersand thequalityofits provision

Leadershipandmanagement are good and there is an excellent record ofstrong partnershipworkingwhichbenefits learners

Learners feelsafe and wellsupported, whichreflect thepositive promotion of safeguarding

Equalityof opportunityis well integrated and promotedwithin Session plansand reviews.Additionalresources, including onlinetrainingcoursesforemployers and learnersare beingdeveloped and will be reviewed in the first four months of 2015

Gender and ethnic mix oflearners reflectsthe local community and there is adiverse range of staffwith agender, ethnicityand age mix

 

 

 

 

Main Findings

Bob Etheringtonhas an excellent record ofpartnership working.The Board of Directors and teamarerepresented on a number of strategic andoperationalforums across thelocalunitaryauthorities.

Learners of Bob Etheringtonfeelsafeand use safeworkingpractices.Educators, support staff,and managers buildgoodrelationshipswith thelearners,whichfosters respect, trust and enhancestheconfidence ofthelearners. Learnersdemonstrate a good awareness ofhealthand safety.

Learner progression is good with learners due to complete program late 2014/early 2015.

Learners take partin other activities and achievequalificationsthatwidentheir social andpersonalskills.

Learner feedback is consistentlygood and learnerviews are taken intoaccount through regularlearnerforum meetings. In candidate interviews, the candidates gave scores ranging between 8.5 and 10 out of 10 for service and support. We have had such positive praise, that   managers have enquired for our staff to work with them on a consultancy basis.

ICT systems are being reviewed in early2015 in responseto ensure Company continual improvement. We now have fully up and running online classrooms for the knowledge part of the course across a range of awards. The classes have been good, however improvement is required when it comes to learner interactivity and a new online system needs to be looked for to maximise the effectiveness of this resource.

Equalityand Diversityare integrated intolessons and tutorstakeadvantage ofanynaturallyoccurring opportunitiesforpromotion.Dataongender,ethnicity,and disabilityismonitored to ensure that achievements areconsistent acrossall areas andtheexternalconsultant weworkwith onEqualityand Diversityattendsour management meetings atleastquarterly.

Safeguarding is effective. Allstaff and volunteershave anenhancedCRB/DBS check andthese are updated on a threeyearlybasis. Acentral registerisheld which also records details of staff training in safeguardingwhich is heldatleast annually.

Bob Etheringtonhas a safeguarding policy, which is understood byall staff.

Staff training on Equalityand Diversityis carried outforall staff and managersatleastannuallyandnewstaff memberscomplete aseries of onlineEqualityand Diversitytraining modulesdeveloped bytheexternalconsultant weworkwithon a regularbasis.

Bob Etheringtonhas extensive and productivelinkswith awide range ofpartners andspecialist and support agencies, which benefitslearners.Feedbackon thebenefits ofthis from partners is also excellent.

Efforts towiden participation fromunder-representedgroups haveworkedwellespeciallyon Foundation programmes. Bob Etherington ltd isworkingwith community groups andschools based in theinner citytopromote apprenticeships,

Results from 2013/2014 from Bob Etherington partnership working.

Totals Per Course
Course Title Learners
Level 5 LMC 79
Level 3 Furniture 43
Health and Social Care Level 3 42
Level 4 Business Management 42
Health and Social Care Level 2 31
Level 7 Management 19
Learning and Development Level 3 16
NVQ Housekeeping 11
NVQ Hospitality 7
Customer Service Level 3 6
Business Administration Level 3 5
Customer Service Level 2 5
Level 2 Team Leading 5
Level 3 CYPW 4
Level 4 Marketing Management 4
NVQ Food Production 3
Business Administration Level 2 2
Level 4 Education and Training 2
Level 4 IQA 2
NVQ Professional Cookery 2
Level 2 Food Service 1
Level 3 Health and Safety 1
Level 4 IAG 1

Assessmentand training in theworkplace is good and uses a varietyofassessment methods. Alllearners areset challenginglearningaims and goalstobroaden theiremployabilityskills, which are closely monitored, byboththeirtraining anddevelopment consultants andIQAs.

The IQA processis well planned and effective and feedbackfrom learnersshows theyare clear about the process. This is confirmed byEQAreportsfrom theawarding bodies.

There isa highlyeffective,well-established CPD programme forall staff. Staffqualifications are excellent and thesupportgivenfor training anddevelopmentactivities is highlyvalued.

Lesson observationsare conducted internally on a monthly/two-monthly basis to ensure that all staff are continually improving. These OTLs are based off the Ofsted Grading System and are aimed to prepare staff for actual Ofsted inspections.

Todate,the peer reviewhas mainlybeen withothertrainingproviders in ourpeer review group but we are planningtodevelopinternal peer reviewby 2015.

Allstaff are also encouragedtoobservetheir peers especiallywheretheirobservation grades have been one so that good practice can be shared. We have now implemented a new role, this is Head of Assessing Staff and has been taken on by Louise Singleton, and this enables assessing staff to have even more support.

What do we need to do to improve?

Bob Etherington Ltd has developedgreater links with employers bothforvocational/employabilitysessions on StudyProgrammes/Traineeshipsand toincrease thenumber oflearners taking part in practicalworkexperience.

This needs furtherworkin 2015sothat all learnershave a choice of workexperience/tasters in thevocationalareas oftheir choice.Wealso need to continue with the good progress made in involvingemployersin all aspects ofthe deliveryofApprenticeships and 24+ learners.

Weneedto ensure that itisused as effectivelyacross all programmesenablingalllearners, employers,andpartners’access toon-line courses, support materials,and resources.

Wealso need toensurethat our strategyon observation ofteaching andlearning is effective and leadsto moreinstances of outstandingdelivery.

Capacityto make and sustainimprovement–2

Since the lastSAR Review Meeting we has made good progress on achievingtheimprovement actionsidentified in theQualityImprovementPlan including

  • Active use ofelectronic portfolio
  • Structures and processes for and evaluationto be more rigorous
  • Monitoringbycentre
  • Deliveryof Functionalskills particularlyApprenticeships needsfurtherdevelopment
  • Individualtargets in English andMathslearningsessions need tobetterinform teachingandlearningtoensurelearners’skills are fullydevelopedandsustained
  • Need to ensure wide range oftasters/placementsonFoundation

Wehave also continuedtomaintainthestrengths identified.

Bob Etherington Ltd has a clear vision and our key priority is to develop people and change lives

We develop people by empowering a dedicated, understanding, competent and ambitious team that works in an inclusive and outstanding way in which we can nurture success; that helps to change lives, thisis understoodandshared bystaff.

The management culture is open and supportive. Provision is well plannedand managedwith a clear focus on prioritiesto raise standards and outcomesforlearners

Informationtechnologyisused tobenefitlearners including E-portfoliosandthe use ofFacebook and other social mediaas a positiveengagement tool. We would like to offer a windows base tablet to all our learners to ensure our Values are being meet and embed and improve ICT skill, we hope this to become reality in early Jan 2015

Partnership working is excellent and effective links made and developedover the year has ensured that Bob Etheringtonis wellknown and respected throughout thearea forthecontribution it hasmade tolearning. There is good, strategic levelinvolvement in thelocal trainingandeducationnetwork; we have teamed up with Little Touches, which is a Hospitality Consultancy firm to offer improvement courses to the local community. We have also sponsored the Police within the community.

Achievement and progression across all programmeshasremained gooddespitea difficulteconomic situationinthelastfew years and thestartingpointoflearners.

ImprovingMaths, English, and ICT needstoremaina priorityfor themajorityof learners and theirstarting pointon joining us remains a concern.

Bob Etherington embraces positive change andconstantlyassessesthe qualificationsitdelivers and themethods of delivery,withintheconfines ofthe requirementsofthe fundingbodies, toensure that theymeetthe needsofthe learners andemployers.

Recent improvements have included thedevelopment of virtual ‘class rooms’on Apprenticeships, our NVQ support website, and Learner Dashboard.

Feedbackfrom learners,employers and other partnerswill be constantlysought during 2014/2015 toassess whetherthis programme ismeeting theirneedswhilst continuingtoachieve good success and progression rates.

 

 

Outcomes for learners – 3/2

 

Overall successrates aregood;however, we will be in a far stronger position to asses in the early months of Jan 2015.

Progression into positiveoutcomeswhilst belowthe target weoriginallyset for2014 remainsgoodgiventhecurrent economic situation and has remainedthe same despitethe additionalcompetitionforjobs/apprenticeshipsfromolder, more skilledworkers.

OnApprenticeships,learner outcomes are verygood. Learners developtheiroccupationalskills;increase theirconfidenceandcommunicationskills andgenerallyincrease theiremployabilityskills.Thisis recognised byboth thelearners andtheiremployersand is reflected in thenumber oflearners whoare employed bythe same companyafter completing their qualifications. We are looking at pushing forward with Functional Skills to enhance the Apprenticeship programme.

Whilst the majorityofolderlearnersare in employment when theyarerecruited mostofthe 16-18year, oldsare recruited tothecompaniesbyBob Etherington.

Careful matching of theyoung person with the employerand the job roleleadsto excellentachievement ratesboth overall and timelyfor16-18year olds witha high proportion of theseyoung people progressing to a higher-levelapprenticeship.

Learner andemployerfeedback is verypositiveand theEmployer Satisfaction surveyfor12/13 scored 9.5 overallfor learnersatisfaction and 9.4foremployer satisfaction.

Safeguarding is well promoted across all programmesand especiallyonFoundationprogrammeswhere all learnersundertakethe majorityof theirtraining in house.Theyfeel safe andvaluethesupportiveenvironment ofBob Etherington. Riskassessmentsare good.The outcomes ofEveryLearner Mattersare taken into accountwith all lesson plans andlearners are well equipped tomake informed choices about healthyeating, sexualhealth,andsafe living.Learners make a contributiontothecommunitybyvolunteering.

Safeguardingtrainingforstaff isgoodand ongoingusing an externalagency LSIS. Additionally, new staff have accesstoon-line trainingfortheirownCPD, Staff CPD is reported monthly.

Allstaff undertake an enhancedCRB/DBS checkand a central register isheld within the staff online area.

Sustainabilityisencouraged with recyclingbinsforpaper/cardboard,bottlesand tins in tutor rooms and in reception  Energyconservation is wellpublicisedandlearners are encouragedtowalk/cyclewhereverpossible.

Bob Etherington workingwith Apprentices are encouragedto use online classrooms andgroup sessionswherever possible toreducetheircarbon footprintand wehave settargets forreduced mileagecostsforall staff.

Bullyingand harassment isnot tolerated and Equalityand Diversityisembraced.

Health and Safetyisverygood and aswell asbeing covered on induction.

Feedback fromlearnersshows thatthis hasbeen veryhelpfulwhen undertaking workplacements/tasters.

On apprenticeships Equality and Diversity, Health and Safety are covered atinduction and onreview.

Quality of Teaching and Learning – Grade 2/3

Teaching, training,learning,and assessment are consistentlygood acrossthecentres.

On allprogrammes,initialassessment is carried out verythoroughly.Tutors use a wide range of screening and assessment tools including BKSBtoinform programmeplanningand support for individual learners. Initialassessmentisalso used veryeffectivelyto develop a detailedprofile ofeachlearner duringhis or herparticipation in the programme.

On work based learningthere isa verythorough assessment procedureincluding

  • Use ofLearning Stylesquestionnaire atinitial sign upvisit
  • Atgroup induction PLTS analysis iscarried outbylearners, longer termcareer aims are discussed and theskills theywould need todeveloptoachievethese are recorded and aBKSBassessment andanalysis iscarried outto determineadditional supportthatmaybeneededespeciallyaround FunctionalSkills
  • At workplaceinduction an in depth, discussion is carriedwith thelearner andmentor/employertoidentifydevelopment needsfromtheperspectiveFrom this suitableNVQunitsare chosenand a detailedanalysis thelearning needs againsteachunit is completed, recorded,and used tocreatean individuallearningplan for each has shown that this isespeciallyvaluable and theyappreciate thatthe learner is beingdevelopedand ‘stretched’ ratherthan justmeeting the minimumframework
  • Wherelearners do not have A-C gradesin Maths, English and ICT theyare encouragedtoundertake leveltwo qualificationswheretheframeworkrequires level

Onall programmes, one to one and smallgroup supportis providedwhereneeded.

Onall our programmes,tutorsplaninteresting activities that engage thelearners andfeedback is taken intoaccount whenmaking anyimprovements.Tutorswork together acrosssitestoshare goodpractice and resources andtheyattend a range oftraining and professionaldevelopmentevents bothregionallyand nationally.

Staff ensure suitable, appropriate,andinterestingactivities areprovidedto learners withintheconfines oftheworkingenvironment.Someexamples ofrecent activities include:

  • Handson filingactivities (Using a rangetodemonstratedifferent waysof
  • Research activities
  • Use of YouTube clips
  • Mind-mapping
  • Use of SMART penstocreatescenarios
  • Use of SMART pensto demonstrate models andtheories (creating alesson that can beplayed back time and againbythe
  • Small role playactivities
  • Reflectivelearningactivities

Activities and resourcesare personalisedtomeet individuallearner’s needs

  1. Whenteaching filingtechniquessomelearnerswillreceive laminatedcards whilst otherswill carryoutresearch activitiesdependent upontheirneedsand

Staff CPDisexcellent and allhave appropriate qualifications thatare oftenabovetheexpected industryrequirements, all trainees are on development programmes tailored to theirs and our company’s needs.

Tutorshave positive relationshipswithlearners thatencouragerespect andtrust. Learners are treated as adults, something that theyvalue highlyalongwith the safe learning environment.

The mix of tutors provides positive role models andlearnerfeedback on thesupport received is outstanding.

Learnerspersonal and socialskills are effectivelyenhanced and individualneedsare takeninto account whenplanning lessonsand activities.Sessionsare appropriatelypaced and challenging.

There is a range of qualifications available across levels toensure that alllearners have theopportunityto achieve theirmaximumpotential andprogressinto a positiveoutcome.

Learner feedback is usedwhenplanningsessionsandwhendevelopingadditionalqualifications.

Premises are welcomingand friendlywith a good rangeofresourcesandimaginative use ismade ofDVDrecording,videocameras, digitalphotographyetc.

WithWork Basedlearning,work produced isofa high standardandlearnersdevelopsignificantimprovements in theirconfidence,communicationskills,and generalefficiencyin a businessrelated job role.

Training anddevelopmentconsultantstake particular careto understandemployers’businesses and learners’job rolesto ensure thatthe bestmix of unitsare selected,enablinglearners to make good progress. Theyare alsoflexibleto the needs of employersandworkpatternswhenplanningvisits,tests etc.

The introduction anddevelopment of the Learner Dashboard and Database has allowed learnerstotake more responsibilityfortheir own learning and provides an instant analysisof distancetravelled and anygapsthat theyneed tofill.It also enables employerstobecome more involved in theirlearners’progressand more active in planningtasksthat can fill any‘gaps’.

 

 

 

Leadership and Management – 2

Leadershipandmanagement are good. A new form is to be developed and implemented by Jan 2015 to ensure 360 feedback from staff to management; this will be kept anonymous to ensure that staff can be honest without fear of repercussion.

Strategic planningis effectiveand managers andstaffhave clarityabout thedirection ofthe Company.Senior managers have veryeffectivelymaintaineda focus overtimeon meeting theneeds ofthe local community, particularlyforyoung people.

There isa clear commitment tocontinuallyimprovingthe qualityand breadthof provision and ensuringhighachievements and positiveprogressionforlearners acrossprogrammes.

Dataisused effectivelyand detailed reports on recruitment,retention, andachievements alongwith financial dataare used tomonitor performance.From 2014, itis plannedthat these will be issued tostaff on amonthlybasis.

Remedial action is put in place where anyof the areas fall belowtargets set.There is an open and supportive management structure andstaff are encouraged to contribute ideas for improvement, newqualifications etc.

The last12 months have seen significantstaff changes due to maternityleave, long-termsick leave, job progressionsetc. that hasmeanta lot ofstaff training,development, and support toensure deliveryand outcomes forlearners are maintained.

IQA iscarried out viaobservation and desktopQA viathe E-portfolio system.Partnership working remains excellent andBob Etheringtonhas had a significant impact on the local trainingprovidernetworkformany years.

The Educations Manager has forged stronglinkswith local authoritiesandawide range ofreferralagencies and is frequentlyasked to represent workbased learning and givepresentationsto support workers, teachers etc. aboutthe benefits ofFoundation andWorkBased Learningalongwith therecruitment coordinator.

The staff development programme is well designed todevelopstaff andmanagers’skills in relation to risk assessment and businessplanning.Training attendedis reviewed and evaluated toensurethat it hasmetaimsand objectives.

Safeguarding is effective. Suitable policies and procedures arewellestablished,withclear linesof reportingthat are understoodbystaff. Thedesignatedofficeris the Operations Manager andtheFoundationProgrammes Manager is thedeputy.Training takes place atleastannuallywith on line programmes also available.We also have accesstoan externalconsultant through a telephonehelpline.

Allstaff are subject to an enhanced CRB/DBS check andthis isrecorded onacentral register.

Well-designed materials promotesafeguarding to learners and learnerknowledge and understanding is good.However,there are still issues withlearners with inappropriate use of the internetand mobile phones outside of Bob Etherington, which can inputon internal behaviour.

Learner feedback is regularlysought on howsafetheyfeel.

Health and safetyarrangements are thorough and includethe promotion ofe-safety.

Premises are welcomingand friendlyand resources are good.

All ICT equipment wasfullyupgraded in 2014and therewere limitedupgrades in 2014.However,we need to make up-grades that are more significanttosystems in 2015 and have budgeted forthis.

Bob Etheringtonis committedto theongoingimprovement and development ofitsresources, consideringcosts,sustainability,and qualityto ensure valueformoneycan be demonstrate.

Safeguarding – Grade 2/3

Bob Etherington promotes safeguarding welland has comprehensivepolicies andproceduresto protectallyoungpeople and vulnerableadults.

The five outcomesofevery young person mattersare paramount whenplanningallprovision (see Appendix 1for further information on howwemeetthese outcomes)

Learners consistentlysaythattheyfeel safe atin learner review.

Allvisitors sign in and outofthe building and wearvisitor badgesduringtheirstay.

Health and Safetyand Safeguarding are promoted throughwell-plannedlessons andactivitiesdeliveredbyboth the Healthand SafetyOfficerandtutors. Learner feedback on theseactivities is verygood;togetherwith theirunderstandingthat is checked at all reviews.

The safetyof workplaces andprocedures tosafeguard learners in employerspremises is assessedeffectivelybefore learners undertakeplacements,tasters, orworkbased learning. A comprehensive checkisalso carried outwhere learners arealreadyemployedwhentheystartalearning programmewith Bob Etherington

Allactivitiesundertakenbylearners have appropriate risk assessmentscarried out. These are completedbytutorsand mustbe approved bytheHandsofficer, programme manager, and OperationsManager.

Apprenticesintheworkplace are also given information concerning oursafeguardingpolicyand understanding isdevelopedand reinforcedatreviews.

Allstaff undertake an enhancedCRB/DBS checkalongwith anyvolunteersand the Operations Manager keeps these in a central register.

The OperationsManagerhas lead responsibilityforsafeguarding along withthe FoundationProgrammesManager.The Healthand SafetyOfficer alsoholdsthe Level 3 Certificate in Safeguarding.

Training inEquality and DiversityandSafeguardingtakes place regularlyandnewstaff undertake e-learningtraining on modules designed bythe externalconsultantweworkwith forall Safeguarding andEquality and Diversity training.We also haveaccesstoan externaltelephonehelplinethroughthe externalconsultantwhere staffare unsure of the bestaction totake.

Allstaff are providedwitha copyof the safeguardingpolicyduring induction, understand its importance,andrequiredactions. The policyalso containscontactdetailsof relevantagencies/police etc.

Bob Etherington has effective links with all relevantagencies includingthe localsafeguardingboard andYoung People’s InformationService.

Equality and Diversity - Grade 2

Equalityand Diversityis well integrated into allaspects ofthe curriculum andlearners’understanding is good. This is developedand reinforced at learnerreviews on all programmes.

Tutors integrate equalityand diversityinto lessons andalsotake accountofanyopportunities that mayoccurtopromote equalityand diversity.

Awidevarietyofresources isavailabletolearnerson both Apprenticeships and 24+ Learner Loans, including:

  • Learning aids andpower point presentations thatTDCstake into theworkplace
  • Generalresourcesare availablee-assessor
  • website
  • Dyslexiaappropriate materialsare availabletheVLE

This list is not exhaustive

Marketing materials,includingtheregularnewsletter, are inclusive.

Bullying and harassment isnot tolerated. Learners understandthis and haveproduced a range of posters and displaysfor classroomsto illustrate this.Learners are also involved in putting ‘ground rules’inplace andhave inputinto thecode of conduct.

Policies and procedures are comprehensive and are understoodbyall staffand regulartraining/informationsessions are heldfor all staff and deliveredbyan externalconsultant.

Employers are expectedtohave anequalityand diversitypolicy orto useBob Etheringtonand to showcommitmenttothis.Bob Etherington hasworkedwith an externalconsultantto produce fact sheets on Equality and Diversityforemployers.

Data including successrates and progression of different groupsof learners ismonitored.This includesgender, ethnicity,and disability/learningdifficulty.Formalmonitoring oflearner groupsis carried outat least quarterlyinvolvingthe externalconsultant and an ActionPlanproduced. Progress against thisActionPlan is shared atmanagementand staff meetings.

Currentdata shows that underrepresented groups perform as well or betterthan other groups.

Datais produced bythe centreand bytutor/assessor.

Feedbackfromall learners’shows thattheyfeelwellsupported andencouragedtosucceed.

Agood range of resources is available and learnersvaluethe opportunitiesand support theyaregivenparticularlyon Foundation programmes.

There isa good staff mix includingethnicity,gender, and disability.

 

 

 

Current learner ratios

 

 

Efforts towiden participation fromunder-representedgroupshaveinvolvedworking closely with schoolsand communitygroups based in the inner cityaswell as participating in the‘Diversityin Apprenticeships’ projecttopromoteApprenticeships,

 

Bob Etherington hasverygoodlinks with awide range of supportagenciesandregularlyarrangestalks tolearners on Foundation programmes. Theseinclude thosethatdeal withdrugs, sexual health, hearing andvisualimpairments, racistincidents etc.

WealsoworkcloselywithYOT,CommunityPolice,younghomelessagencies,and schools whereyear 10/11 are excluded/atrisk ofexclusion.Thisensuresourprogrammesare as ‘inclusive’ as possible.

Total Learners 335
Male 148
Female 187
One Course 335
Two Courses 126
Three Courses 9
Level 3 and Below 184
Level 4 and Up 151

 

Preparation forlifeand work– 2

Strengths

  • Range of qualifications and supportavailableenablelearnerstoundertake a programme individualisedto meet their particular needs

  • Verygood initial andongoingassessment usinga rangeenablestutorsto set stretching,individualisedtargets, which aremonitored
  • Monitoring learners’attendance, personaldevelopment and generalprogressis madeon a dailybasisand isverygood

  • Support for learners pastoral and additionalsocialneedsis excellent

  • Excellentpartnershiparrangementsare used proactivelytoprovidebothand support forlearners

AreasforImprovement

  • Links with employersforworktasters/placements andvocational/employabilitysessionsneeds embedding

  • All learnersshouldhavetheopportunityworkexperience areaoftheir choice fora sustained period time

  • StudyProgrammes/Traineeships are newand needmonitoring andgathering feedbackovertimetoanalysesuccessandanyareasforimprovement

Successrates are good especiallygiven the verychallengingnature ofmanyof our learners with a high number withbehaviouralproblems.However, thereare variationswithinqualificationsthat need someimprovement.

Learners have theopportunityto achieve a range ofqualifications at alllevelsincluding:

  • Functional Skills(Maths, English and ICT atentrylevel to level
  • Apprenticeships qualifications inHealthand Social Care,Construction, Business Administration,Management and Hospitality
  • Arange of ICT qualifications
  • First Aid Certificates
  • Health and SafetyCertificate

Additionallylearners access sessionsin topics such as knife crime,gangculture etc.,and input from a range ofexternal speakers.

Achievement of qualifications is especiallyrewarding asthe majorityoflearners cometo Bob Etheringtonwith no qualifications and a poorexperience oftheeducationalsystem. Learner feedback showsthat theyvaluetheopportunitiesgiventothemto progress and achieve.

There isa verythorough 2-stageinterviewprocesswhichallows us to gathera greatdeal of informationabout our learnersboth academic and personaland socialhelping us to createan individualprogrammethat bestmeetstheirneedsand theirlongertermcareergoals.

Initial and ongoingdiagnosticassessment isgood and uses a range ofmethods including BKSB.Learners understand theimportance ofassessment and how it isused in determiningtheirindividuallearningplansand targets.

Alllearnersundertake a comprehensiveinduction whenHealth and Safetyand Equalityand Diversityare covered. Arange of styles and resourcesappropriatetothe learner groupare utilised.Learners’knowledge andunderstanding of these areas is reinforcedduringtheirprogramme with arange of additional scenarios andchallenges set within sessions, as well asatreview. Learners are clear about their rightsand responsibilities.

Functional skills are embedded across all coursesand areevident in S.O.W.and lesson plans.Maths and English make up a large core oflearner’s weeklyprogrammes.

Learner’s broader skillse.g. communication, teamwork,leadership, problemsolving,employability,reflectivethinking,citizenship and rightsandresponsibilities are developedgivingthemtheconfidence and abilitytoprogressinto a positiveoutcome.

Learners enjoytheir learning and are wellmotivated.  Clear learningobjectives are set foreach session aswell as overall qualification aims.Theirworkismarked regularlytaking accountofspelling, punctuation, and grammar.Learners take partin an end ofweek evaluation, whichprovides dataon howwell theyfeel theyare performing.

The business development team is involved in mock interviews foremployment and apprenticeships, which learners have found of great benefit,and we plan to increase thisbyinvolvingexternal agenciesforStudyProgrammes/Traineeships.

The development of positiveattitudes and behaviourpatterns are significantgains for manylearners. Learners feelsafe andwork safelyduring sessions.

Learners feelrespected bytheir tutorsand enjoybeing treated as adults.ExcellentIAG is provided and we have a dyslexia specialist, workplacement teamand Maths, English andITspecialists.

Equalityand Diversityispositivelypromoted inlessonplans and learners’understanding is good.

Arange ofoutsideagencies isalso involved in the deliveryof these topics.Learnersapplytheir learningwell. For example, because oftheir learning theymake positivechanges in theirlifestyles particularlyin relationtoexercise and nutrition.

Sustainabilityispositivelypromoted and recycling of paper, plastic,glass,cans,ink cartridges etc. iscarried out.Additionallywe conserveenergy, usewater machinesthatfilterand recyclewater, monitorprinting etc.

Enrichment activities arewellplanned and learners use evidence ofthis fortheirMaths, English andWork skills qualifications.

Staff areverywellqualified andeveryone hasan individualised CPDprogramme to improve and updatetheir skills. Staff are encouragedtoidentifysuitable training and developmentopportunitiesand cascade back to otherstaff.

Team meetings are held atleastmonthlyand all staff have regular one to onesessionswith theirmanager.

Resources aregoodwith plentifulICTequipment, interactivewhiteboards,video and audioequipmentalthoughreviewstoICT are a necessityin early2015.


Business Administration and Law –2/3

Strengths

  • High qualitytraining, coaching andadditional support which is valuedbylearners

  • Good developmentlearner’s employability, confidenceand
  • Careful matchingemployers needs whenrecruiting stafffor employers (mainly16-18year olds)

  • Learners arestretched and set challengingtargets FunctionalSkills

  • Companyneeds are paramountwhenplanningassessment,development,training and reviews

AreasforImprovement

  • E Portfolio needs somefurther development toensure itmeetstheneedsof learners and employers

  • Additionalresources need to befurther developedforlearnersupportthatcan be accessed throughthe VLE/Smart Assessor

  • Whilst overallsuccess rates are verygood, timelyachievements needimproving in some areas

  • Develop a furtheroccupational area in 2014 togivelearners andemployerswider choice in line withlocal economic needs

ApprenticeshipsSuccess Rates

Learners undertakethoroughinitialand on-going assessment, which is usedtoinform the earlydevelopment ofanin depth-learningplanwhich is agreed inconsultationwithlearners and their managers.

Educations understands the needs of learners and employers and opportunitiesarecarefullymatchedand discussed.Effectiveworking relationships withemployers are maintained.

Anyoff job training required for technical certificates and functionalskillsisplannedto assist employers.Teaching is wellstructured andlinks topics to worksituations and learner understanding is constantlymonitored anddevelopedbuildingself-belief and confidence.

Training andcoaching are good, fullymeeting thevarious needsof learners.Bob Etherington uses a good range of teachingandlearningmethods and resourcesadapted totheindividual needs of both learners andbusiness. Theyincludetraining throughworkplaceassessments, one to one training and groupworkshops bothat Bob Etheringtonand employers premises.

Alllearners are developed wellwithintheir job role andtherequirements ofQCF frameworks areunderstoodand implementedbyall staff.Deliverymethods are changedto suit the individualandthelevel.

Reviewsare plannedandincludedevelopmentandreinforcement onEquality and Diversity,Safeguarding and Health and Safety.Wehaveworked hard in the last12 monthstoensure more consistentemployer involvement with reviewsand inputinto thetraining anddevelopment processand this is startingto payoff.

Learner progressis monitored closely bymanagers anddiscussed atmonthlymanagement meetings. Datais collected at a Training andDevelopmentConsultant level / programme levelandremedialactiontaken if fallingbelowtargets.

Promotion of safeguarding is effectiveand regularmonitoring of health andsafetyof employers premises is carried out.All learners feel safe.

Health and Social Care – 2/3

 

Strengths

  • High qualitytraining, coaching andadditional support which is valuedbylearners

  • Good developmentlearner’s employability, confidenceand
  • Careful matchingemployers needs whenrecruiting stafffor employers (mainly16-18year olds)

  • Learners arestretched and set challengingtargets FunctionalSkills

  • Companyneeds are paramountwhenplanningassessment,development,training and reviews

 

AreasforImprovement

  • E Portfolio needs somefurther development toensure itmeetstheneedsof learners and employers

  • Additionalresources need to befurther developedforlearnersupport
  • Whilst overallsuccess rates are verygood, timelyachievements needimproving in some areas

  • Develop a furtheroccupational area in 2015togivelearners andemployerswider choice in line withlocal economic needs

ApprenticeshipsSuccess Rates

As with foundation programmesthere isawell-plannedstaff developmentprogramme andstaff arewellqualified. Inaddition to accredited training, staffregularlyattends information sessions and meetingsarranged byLearningSouthWest, awardingbodies and thelocal/regionaltrainingprovidernetworktokeep up to dateand to share goodpractice.Allrelevantstaffcompletesreflective CPD logs.

Learners undertakethoroughinitialand on-going assessment, which is usedtoinform the earlydevelopment ofanin depth-learningplanwhich is agreed inconsultationwithlearners and their managers.

Educations understands the needs of learners and employers and opportunitiesarecarefullymatchedand discussed.Effectiveworking relationships withemployers are maintained.

Anyoff job training required for technical certificates and functionalskillsisplannedto assist employers.Teaching is wellstructured andlinks topics to worksituations and learner understanding is constantlymonitored anddevelopedbuildingself-belief and confidence.

Training andcoaching are good, fullymeeting thevarious needsof learners.Bob Etheringtonuses a good range of teachingandlearningmethods and resourcesadapted totheindividual needs of both learners andbusiness. Theyincludetraining throughworkplaceassessments, one to one training,and groupworkshops bothat Bob Etheringtonand employers premises.Inaddition,arange ofresourcesisavailable on the E portfoliofor learners to accessflexiblytosuit their individual need.

Alllearners are developed wellwithintheir job role andtherequirements ofQCF frameworks areunderstoodand implementedbyall staff.Deliverymethods are changedto suit the individualandthelevel.

Reviewsare plannedandincludedevelopmentandreinforcement onEquality and Diversity,Safeguarding and Health and Safety.Wehaveworked hard in the last12 monthstoensure more consistentemployer involvement with reviewsand inputinto thetraining anddevelopment processand this is startingto payoff.

Learner progressis monitored closely bymanagers anddiscussed atmonthlymanagement meetings. Datais collected at a Training andDevelopmentConsultant level / programme levelandremedialactiontaken if fallingbelowtargets.

Promotion of safeguarding is effectiveand regularmonitoring of health andsafetyof employers premises is carried out.All learners feel safe.

 

Hospitality (Food and Drink)   - 2/3

Strengths

  • High qualitytraining, coaching andadditional support which is valuedbylearners

  • Good developmentlearner’s employability, confidenceand
  • Careful matchingemployers needs whenrecruiting stafffor employers (mainly16-18year olds)

  • Learners arestretched and set challengingtargets FunctionalSkills

  • Companyneeds are paramountwhenplanningassessment,development,training and reviews

AreasforImprovement

  • E Portfolio needs somefurther development toensure itmeetstheneedsof learners and employers

  • Additionalresources need to befurther developedforlearnersupport
  • Whilst overallsuccess rates are verygood, timelyachievements needimproving in some areas

  • Develop a furtheroccupational area in 2014 togivelearners andemployerswider choice in line withlocal economic needs

ApprenticeshipsSuccess Rates

Learners undertakethoroughinitialand on-going assessment, which is usedtoinform the earlydevelopment ofanin depth-learningplanwhich is agreed inconsultationwithlearners and their managers.

Educations understands the needs of learners and employers and opportunitiesarecarefullymatchedand discussed.Effectiveworking relationships withemployers are maintained.

Anyoff job training required for technical certificates and functionalskillsisplannedto assist employers.Teaching is wellstructured andlinks topics to worksituations and learner understanding is constantlymonitored anddevelopedbuildingself-belief and confidence.

Training andcoaching are good, fullymeeting thevarious needsof learners.Bob Etheringtonuses a good range of teachingandlearningmethods and resourcesadapted totheindividual needs of both learners andbusiness. Theyincludetraining throughworkplaceassessments, one to one training,and groupworkshops bothat Bob Etheringtonand employers premises.Inaddition,arange ofresourcesisavailable on the E portfoliofor learners to accessflexiblytosuit their individual need.

Alllearners are developed wellwithintheir job role andtherequirements ofQCF frameworks areunderstoodand implementedbyall staff.Deliverymethods are changedto suit the individualandthelevel.

Reviewsare plannedandincludedevelopmentandreinforcement onEquality and Diversity,Safeguarding and Health and Safety.Wehaveworked hard in the last12 monthstoensure more consistentemployer involvement with reviewsand inputinto thetraining anddevelopment processand this is startingto payoff.

Learner progressis monitored closely bymanagers anddiscussed atmonthlymanagement meetings. Datais collected at a Training andDevelopmentConsultant level / programme levelandremedialactiontaken if fallingbelowtargets.

Promotion of safeguarding is effectiveand regularmonitoring of health andsafetyof employers premises is carried out.All learners feel


Glossary of Terms

Abbrev. Full words
APDR Appraisal and PerformanceDevelopment Review
BKSB Basicand Keyskills builder
CBT Compulsorybasictraining
CCTV Closed circuittelevision
CIF Common inspectionframework
CPD Continuingprofessionaldevelopment
CRB CriminalRecords Bureau
CSCS Construction SkillsCard Scheme
DBS Disclosure and BarringService
E&D Equalityand Diversity
ELM EveryLearner  Matters
EFA Education Funding Agency
EIA EqualityImpactAssessment
ENVQ Electronic NationalVocationalQualification
EQA ExternalQualityAssurance
FFE Frameworkfor Excellence
FL FoundationLearning
H&S Health and Safety
IAG Information, advice and guidance
IFL Institutefor Learning
IQA InternalQualityAssurance
LLDD Learners with learning difficulties/disabilities
NEET Not in education, employment ortraining
NVQ NationalVocationalQualification
SAR Self-Assessment Report
SFA Skills Funding Agency
SOW Scheme of work
SP StudyProgrammes
TDM Training andDevelopmentManager
TDC Training andDevelopmentConsultant
WBL Work basedlearning
WOE Westof England


APPENDIX 1 - EVERY LEARNER MATTERS

Although theprinciples of ‘EveryLearnerMatters’are includedinthe mainbodyof theSARwe have also outlinedthewayinwhichwemeetthe criteriain our everydaypracticebelow.

Bob Etherington Ltd dealswith the most vulnerable and disadvantaged young people throughour Foundation programmes, StudyProgrammes, Traineeships,

BeingHealthy

Whilst realisingthat it is verydifficult to ensure thatlearnerslive a ‘healthy’lifestyleweendeavourtoinform and educate them and promote the benefits ofgood physical, mental,emotional, and sexual health.

We do this by:

  • Holdinginformation sessions,run bythe dangersofdrug and substance abuse, smoking, poor sexualhealth, mentalhealth issues
  • Having an anti-smoking,alcoholand drugs policywhichisstrictlyenforced
  • Linkingto awide range of agenciesthat support youngpeople anddisplayingtheirliterature in our resource centreand training rooms
  • Including health living, food hygieneandcooking skills inthetimetableforFoundation learners

  • Promoting sportandactive leisureandbuildingsporting activities intothe curriculum
  • Staff traininghealth and safetyissues
  • Havingregularbreakswith accessto water and hot drinks
  • Carrying assessments’ atinduction
  • Setting milestoneson health issueswhereappropriate

  • Following up issues at reviews/trainingsessions as appropriate

  • Publicisingspecialevents such asNational Stop Smoking Day,WorldAidsDayand involvingthese in thetimetableforpersonal and socialdevelopment

StayingSafe

We aim to keep learners safe from harm both physicaland emotionalwhilsttheyarewith us and givethemadvicethatwill benefitthem in the longer term.

Measureswe takeare:

  • Health and safetychecksand risk assessments employers/workplacements/activities undertaken etc.
  • EnhancedCRB/DBS checksfor staff

  • Safeguardingyoung people and vulnerableadults policy
  • Ongoing stafftraining in safeguarding, dealingwith challenging
  • Comprehensivehealth and safetytraining at inductionandongoingParticular emphasisHealth and Safety knowledge

In addition,understanding iscovered atall learnerreviews.

  • Learner handbooks/induction/ongoing training thatincludes being safe,anti-bullyingprocedures
  • Comprehensivecomplaints procedures

  • Checks on understandingduringtraining and reviews

  • Attendancerecords forall sessionsthat are held in
  • Links with relevant agencies and informationaccessibletheservicestheyprovide
  • Talks fromcommunitypolice/prison service
  • Improvingyoungpeople’s awareness alcohol abuse
  • Working withlocal safeguardingboards

Enjoying and achieving

Learner feedback, both formal and informal isthe mainwayinwhichwemeasure this along with attendancemonitoring and success rates

  • Consistentlygood learner feedbackon all programmes

  • Learners recommendfriendsto join KTS

  • Raisingaspirations and assisting all learnerstoachievemaximumpotential
  • Monitoringretention and achievementbydifferent groups,occupationalareas, levels
  • Milestonessetand monitoredre attendance–action plans in placewhereattendance/achievement belowtargets

  • Verygood attendance at job trainingfor apprentices
  • Learners valuethe support theyreceivefromtutors and assessors
  • Good achievementand progressionratesprogrammes

  • Achievement rates on Apprenticeships verygood
  • Lesson byexternalconsultant/PRDgroup are verygoodand demonstrate learner engagement

  • Learner successcelebrated andachievements listed in newsletter

  • Learners plan their enrichment activities

Making a positivecontribution

We tryto ensure that learners make a positive contribution to their localcommunityand beyondalthough thisis particularlydifficult on Foundationprogrammes where the majorityof learners who come to us have a history ofpoor and anti-social behaviour and usuallyunderstand their rights withoutaccepting their responsibilities.

We aim toimprovethis by:

  • Range of activitiesthatimproveteamworking,self-esteem andconfidence

  • Deliveringqualifications that involveteam working,working withothers
  • Personal andsocial sessionsthatinclude anti bullying, rightsandresponsibilities, equalityand diversity, local and nationalgovernment

Etc.

  • Learner focus groupstorepresentlearner views training,resources, facilities
  • Establishment forumforemployer responsiveprovision

  • On-goingtrainingonemployment rightsand responsibilities

  • Comprehensivecomplaints procedure
  • Talks fromvoluntaryand communityagencies andpro-activelypromoting volunteering

  • Promotion of volunteeringandenterprise projects
  • Promotion of sustainabilityand environmentalissues, includingrecycling, energy.

AchievingEconomic Well Being

We aim toprepare learners fortheworld of work and independentliving inavarietyof ways including:

  • Access to high qualityinformation, advice and guidance

  • Raise aspirationsparticularlythosewith lowfamilyhistoryofeducation andtraining

    • Allapprentices are employedand levels of progression into higher levelApprenticeships isgood. Progression into FE/Apprenticeships and jobswith training from Foundation programmesremains good.
  • Learners tryarange ofworktasters/placementsin awidevarietyofareas

  • English,Mathsand financialskills are developedforall learners andembeddedthroughout the curriculum
  • The development employment skills including CV building,interviewskills, workplace protocol ishighlyvalued by
  • Learners Work skillsqualificationsand undertake work placements making them moreemployable

  • Progression into positiveoutcomeisgood despite the challengingeconomic.


 Qualifications and Expertise

Name and job role Occupational,training and otherqualifications and experience

Assessmentqualifications

(IT- In training)

Occ Quals.

Training or

teaching

Other

Quals

Exp.

D32

A1

CAVA
(a)

D33

A2

CAVA (b)

D34

V1

D35

V2

M/ship

Steven Wingate

Head of Quality/ Health and Safety Officer

Yes Yes Yes Yes Yes Yes Yes Yes Yes

Scott Halliday

Director / Equality Officer / IQA

Yes

Yes

Yes Yes Yes       Yes

Louise Singleton

Director / Safeguarding Officer / Assessor

Yes

Yes

Yes Yes Yes     Yes Yes

Joseph Singleton

Director / Assessor

Yes

Yes

(IT)

Yes

Yes

Yes

      Yes

Ian Ollier

Assessor

Yes Yes Yes Yes Yes   Yes Yes Yes

Sara Anderson

Head of Health and Social / Assessor / IQA

Yes Yes Yes Yes Yes   Yes

Yes

(IT)

Yes

Christina Robinson

Head of Hospitality / Assessor / IQA

Yes Yes Yes Yes Yes   Yes

Yes

(IT)

Yes

Hannah Wilson

Assessor

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes

Stephen DeSilva

Assessor

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes

Jack Stapleton

Assessor / Contracts

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes

Jordan Sloan

Assessor / IT Support

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes

Nathan Sloan

Assessor / IT Support

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes

Dave Clark

Assessor

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes

Katy Harrydas

Assessor

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes

Prine Jones

Assessor

Yes

Yes

(IT)

Yes

Yes

Yes

(IT)

      Yes